Return Policy

Return & Refund Policy

At Wireless Electronics, your satisfaction is our top priority. We want you to be completely happy with your purchase. If you're not satisfied, we're here to help.

14-Day Return Window

You may return most products within 14 days of delivery for a full refund or exchange. To be eligible for a return:

  • Items must be unused and in the same condition you received them
  • Products must be in original packaging with all accessories and documentation
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

  • Earbuds and in-ear headphones (once opened)
  • Digital downloads and software licenses
  • Gift cards
  • Items marked as final sale or clearance

How to Initiate a Return

  1. Contact us at rbxsuccess@gmail.com with your order number
  2. Provide the reason for return and any relevant photos if the item is defective
  3. We'll send you return instructions and a return authorization number
  4. Pack the item securely in its original packaging
  5. Ship the item back using a trackable shipping method

Important: Customers are responsible for return shipping costs unless the item is defective or we made an error.

Refunds

Once we receive and inspect your returned item:

  • Refunds are processed within 7 business days
  • Refunds are issued to your original payment method
  • You'll receive an email confirmation when your refund is processed
  • Please allow 5-10 business days for the refund to appear in your account

Note: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We're happy to exchange items for the same product in a different color, size, or variant if available. To request an exchange:

  • Contact us at rbxsuccess@gmail.com before returning the item
  • Specify which product variant you'd like to receive
  • We'll confirm availability and provide exchange instructions

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We'll arrange a replacement or full refund at no cost to you
  • Return shipping will be covered by us

Questions?

If you have any questions about our return policy, please contact us. We're here to help make your shopping experience as smooth as possible!