FAQs

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for fast, secure checkout.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order on our Track Order page.

Can I modify or cancel my order?
Please contact us immediately at rbxsuccess@gmail.com. We'll do our best to accommodate changes before the order ships.

Shipping

How long does shipping take?
Standard shipping typically takes 5-10 business days within Canada and the US. Expedited options are available at checkout.

Do you ship internationally?
Currently, we ship to Canada and the United States. We're working on expanding to additional countries soon.

What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size. Free shipping is available on orders over $75 CAD.

Returns & Refunds

What is your return policy?
We offer a 14-day return policy on most products. Items must be unused and in original packaging. See our Return Policy for full details.

How do I return an item?
Contact rbxsuccess@gmail.com with your order number to initiate a return. We'll provide you with return instructions.

When will I receive my refund?
Refunds are processed within 7 business days after we receive your returned item. The refund will be issued to your original payment method.

Products

Are your products authentic?
Yes! We only sell authentic products from trusted manufacturers and authorized distributors.

Do products come with a warranty?
Most products include a manufacturer's warranty. Warranty details are listed on individual product pages.

Can you help me choose the right product?
Absolutely! Contact us at rbxsuccess@gmail.com and our team will help you find the perfect product for your needs.